Returns and exchanges within 30 days
If your purchase is not right for you, contact us within 30 days of delivery to arrange a return or exchange. No reason is required. Please identify the order and each item so we can provide the correct instructions.
Return instructions and postage
Approved returns and exchanges are free to send back. Our team will arrange a prepaid shipping label or another return method at no cost to you. We do not charge restocking fees. Use the destination supplied with your return instructions rather than sending goods to the business address without arrangement.
Condition of returned goods
Please return the purchased item with its supplied parts and reasonable protective packaging. Opening packaging for a reasonable inspection does not by itself remove the right to request a return. Damage caused after delivery by misuse or modification is outside our voluntary change-of-mind offer. We do not apply an undisclosed blanket final-sale exception. Any lawful product-specific exception must appear before purchase and cannot remove mandatory rights concerning defects or incorrect descriptions.
A problem with what arrived
Contact us about damaged or defective goods, an incorrect item, missing components or a product that does not match its description. We may ask for reasonable details to investigate, but a photograph is not a substitute for your legal rights. Depending on the issue, we will offer a refund, exchange or another appropriate remedy and cover approved return costs. Ask for safe return instructions before shipping a damaged battery.
How refunds are paid
We return approved refunds to the payment method used for the purchase and process them within 10 business days. Banks and card issuers generally require a further 5–10 business days before the credit appears. Ask us to trace a refund if that time has passed. For an exchange, we first confirm replacement availability; an unavailable replacement can be resolved with a refund.
Your consumer rights
Your statutory consumer rights continue to apply. Our policies do not exclude a legal warranty, remove a remedy required by Canadian federal, provincial or territorial law, or prevent you from seeking help from a consumer protection authority.
Email: support@logitechgear.shop
Telephone: 343-555-3417
Business address: 2950 St. Clair Ave E, East York, Ontario, M4B 1N6, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).